Customer Charter


We will:

 
Treat our customers as we would wish to be treated ourselves
Keep our promises
Keep you informed when things go wrong
Act in a professional and courteous manner at all times
Train our staff so that they are best able to help you
Treat everyone the same, irrespective of personal circumstances, language preferences or disabilities Investigate any complaints made about our services, and provide a fully considered response
Regularly seek and listen to your views
Make our services as accessible to everyone as possible
 
We ask you to:
 
Give us the information we need to help you
Inform us of any changes to your circumstances that could affect the services that we provide to you
Notify us if you are unable to make an appointment on time
Treat all our staff with respect and dignity
Help us to improve by giving us your views and suggestions
Let us know if we have exceeded your expectations so that we can thank our staff

 
Our Commitment to Quality Service Standards will continue to reflect our position as a leader in the supply of our products and service.
 
We will be professional and courteous in our dealings with our customers every time.
 
We will at all times endeavour to understand fully our customers' needs and exceed their expectations.
 
Our service and advice will provide the most effective solutions for our customers.
We will provide prompt and efficient service in the delivery, maintenance and collection of our equipment.
 
Our pricing will always be fair and competitive and will represent value for money for our customers.
 
When supplying our customers with the most up-to-date equipment, we will always put safety first.
 
We will provide complete and accurate documentation to support all transactions with our customers.